轉(zhuǎn)一位網(wǎng)友的郵件溝通詳解
United States 客戶詢問, （有的客戶會經(jīng)常工作到夜里1～2點）：
Please give me a quote on your 16 ft trampolines with enclosure and tadder...
I am from USA but currently import to the Southeast Asia Market.
(內(nèi)容很簡單，但不能因此就認(rèn)為是垃圾詢盤，試想如果自己是買家，能有多少時間給每一個供應(yīng)商單獨發(fā)詢盤？ GOOGLE下客人的公司名，很容易找到其網(wǎng)站，客人的網(wǎng)站在 www.alexa.com 上排名360多W，能有排名就不錯了，OK，初步確定客人是值得去了解的，調(diào)整下報價單發(fā)過去）（我的大部分回盤都帶報價，因為我覺得客人沒有太多時間跟你不停往來郵件才拿到你的報價）
（為了節(jié)省雙方的時間，趕緊回復(fù)， 第一次回盤要爭取給客戶的感覺：1）及時 2）專業(yè) 3）簡潔不羅嗦 4）禮貌 5）我想知道的有，沒想到的也有）
（我是用的FOXMAIL， 直接拉出簽名里的 模板，改下客戶的公司名，時間，標(biāo)題）
客戶公司名
詳細(xì)地址(詢盤里沒有，但客人網(wǎng)站有)
USA
13-Aug-2011
Quotation on 16' Trampoline
Dear Mr. Chad Richardson,
Nice to meet you!
Thanks for your interest in our trampolines.
Attached is our quotation for your reference(You could check packing and loading details in the second sheet in the same excel file). If any more questions, please feel free to contact us.
We are professional manufacturer of trampolines in China mainland, with seasoned craftsman (around 10 years' experience in this field), and best steel tubes in China mainland, you could be assured about our quality. Our trampolines have been approved by TUV/GS certificate. (You could find us on TUV official website with our certificate No. XXXX)
Hope we could be long-term partners in future!
Best Regards （這里，如果對方的官方語言不是英語，我們可以換成對方的語種，直接GOOGLE翻譯，不準(zhǔn)沒關(guān)系，好比老外跟你說 “致誠摯的候”，你不介意對方的語言錯誤，反而會對他另眼相看）
Sincerely,
Andrew
自己的職位
自己公司的名字，地址，聯(lián)系電話等，還有自己的MSN,SKYPE等ID
（有的老外喜歡郵件末尾加一句環(huán)保的提醒" Please consider the environment before printing this mail note." 我們不妨也加上去）
（這些其實都是其次，最重要的是你的報價單，要亮，比你的同行的報價要詳細(xì)，但客人得看得清楚，一般是用EXCEL表格，我是調(diào)整又調(diào)整才有了固定的模板，我的報價單里有2個sheet， sheet1是產(chǎn)品價格，參數(shù)，照片； sheet2是包裝資料，每一箱裝的內(nèi)容，紙箱尺寸，毛凈重，另外稍微改進(jìn)一下，讓客人自己填下數(shù)量，總的金額，立方，毛凈重都自動顯示出來，這個是簡單的加減乘除，很容易做的，花不了多長時間）
（做到如此，客人不回復(fù)的話，那我的推斷就是：
1）客人在等其他供應(yīng)商的答復(fù)，再做比較, 這是最大的可能
2）客人可能在休息，未上班，但這種工作到半夜的客戶很少休息的， 可能性不大
3）我們的價格太高，也不大可能，我的價格比較合理，現(xiàn)在的網(wǎng)絡(luò)，價格太透明了，價格高的太多，產(chǎn)品參數(shù)又不是很高檔，客人會直接把你delete掉 ）
4）如果很長時間客人都不回復(fù)，那我也不會去問的，我做到這樣連個回復(fù)都沒有，那么是不用談了，你不是誠心來買東西的
8月21日 北京時間02:57 客人回復(fù)了 （當(dāng)然該時間我是在困告啦）（期間，我是一次都沒去問客戶，我曾經(jīng)用國外的郵箱給自己的同行詢盤過，對于那種第一次價格就很高的人，我是絕對不會回復(fù)的，無論對方，2天，3天的同樣的郵件來問我情況如何，時間就是金錢，跟你這樣的供應(yīng)商談，浪費大量時間后還不一定有滿意的結(jié)果）（客人肯定是比較過幾家后再挑選幾個比較滿意的供應(yīng)商進(jìn)一步溝通）
Andrew,
We are interested in testing the quality and sending samples to our buyers. We are currently buying from another supplier as well, however we have had problems with quality and manufacturing time. Hopefully we can find that your trampolines are to the high quality we expect. Also, your prices are a little higher than we would like. We can accept the price for our sample shipment, but we need to know if you can be flexable on price with large orders.
We have a shipment leaving Guangzhou/ Shenzhen in about 30 days... Can you make delivery before this deadline?
In our trial order we will need 20 complete 16 foot trampolines with enclosure and ladder... Also if you have trampoline cover you can include that.
We can make payment as soon as we receive a proforma invoice and lead-time/ delivery time details.
I hope that our relationship will grow and that we can use you as our new supplier.
署名
公司名
郵箱
（看，老外連個 Dear 都不加，但郵件內(nèi)容又很充實，清楚的說明了他的工作風(fēng)格：不浪費時間，直接談重點： Andrew,我們之前的供應(yīng)商不好，想換新的，你們能否……？ ）
（OK， 客人還是比較實在的）（但是當(dāng)天我并沒有立即回復(fù)，為什么？ 美元匯率這個月降了好多，老板重新調(diào)整了價格，高了好幾美金，怎么跟客人去說呢，先不急，明天再答復(fù)）
8月22日 北京時間 09：27分 回復(fù)過去：
Dear Chad, （對方?jīng)]有 Dear，我還是要加，感覺還是禮貌一點， 但這次我不加 Mr. 了，第一次回盤一般都帶尊稱 Mr./ Ms. （對男人，第一次就稱呼Mr. 對女人,稱呼Ms.，我覺得最好不用Mrs. 這是對已婚婦女的尊稱，女人都喜歡年輕，還是用Ms.好）。 因為對方不稱呼我Mr.我也不再稱呼對方Mr.， 一來，老外習(xí)慣這樣，二來，總是稱呼對方Mr.，感覺有點自降身份了）（這些都是小節(jié)，重要的還是能否滿足客人的需求？）
You must know how qucik the exchange rate (USD - RMB) drops in August, in fact we have revised our prices last week, and it is higher than what I quoted to you.
We quoted the prices in May, but when customers paid the balance in end of July, the exchange rate is different, which means we could get fewer RMB.
It is very hard for our business. It is hard for me to raise price for you, but if we cooperated now, the exchange rate is also much lower than now. What's more, Shenzhen / Guangzhou is far from us, the port we usually use is Ningbo port.
The American government drops the USD rate, which brings big trouble to Chinese exporters. What we could do is: 1) raise price 2)use cheaper material
I know it is also hard for you to accept raising prices, but if we are bearing the risk of losing money, we can't do such business.
My English is not well, hope you could totally understand me. （有時候郵件說的太多了，我會加這么一句，如果客人看的煩了，看到最后一句，會原諒你的，而且，看出我是很誠懇的在跟他解釋）
Thanks & Best Regards
Andrew
（老外有的公司老總會有那種親密簽名在郵件后面，我也模仿下，自己在白紙上寫了半天，選一個稍微好的，掃描下，截個圖，放進(jìn)自己的FOXMAIL 簽名里，咱也牛逼下，不知道老外會不會反感，但我這么做，1是說明咱是地道的中國人，2是讓國內(nèi)的外貿(mào)公司知道我的中文名，有的人就喜歡被叫英文名，但咱中國人之間總是這樣也不好，會影響后代背宗棄祖的也不用漢名，只用洋名，咱起洋名是方便老外稱呼和識別） （可能咱覺得直接稱呼中文名不大禮貌，但我希望盡量讓人知道我的中文 姓）
言歸正傳，這封郵件里，我沒有給客人價格，先讓對方緩一換，有個心理準(zhǔn)備
8月22日 北京時間15:21分 答復(fù)客人（這次直接PI給他了，不然他就著急了，說半天怎么還不給偶價格啊云云～）：
Dear Chad,
Thanks very much for your understanding.
Please check attached PI ( $2.35 higher than before)（雖然PI中價格有了，但這里還是說下漲了多少，客人會先看這個，然后再去核算）, the quality is mid-class level, if you want better, we could use better Frame Pad and Safety Net, but price is much higher, no matter, this should be discussed when you checked the goods in person. （此前報的產(chǎn)品還是中檔次的，覺得客人是走量少，但高檔一點的，所以這里提了下我們還有更好的，只是價格太貴，這里價格沒具體給他，看他反應(yīng)再說）
And, we bear much more inland fee to ship goods to Shenzhen, please check extra inland fee in the PI. ( Total G.W. about 2400KG, volume about 8 CBM)
For the payment, our policy is: 30% deposit before production, 70% balance against copy of B/L by email
As usual, for amount under $5000, we hope customers could pay 100% in advance, because bank charges us for each transfer. ( This is not complusory ) （付款方式，一般這種樣品單，金額小的，一次性全額定金是最好，但30%定金，70%見提單副本結(jié)清余款也可以， 這里也是對客人的試探，如果他能一次性全額定金，說明這個客人還比較爽快）
I know raised price is hard for you, no matter if you could accept it or not, just for your reference, we welcome your enquiry at any time. （再次說下理解接受漲價對客人是有點難處的，即使你不買也沒關(guān)系，價格可以供你參考，以后也可以隨時來詢價，是不是有點以退為進(jìn)的感覺，看起來我是在打退堂鼓，沒信心了，但似乎又有一根線拉著客戶呢）（我不喜歡跟客人說，哎呀，我的同行做的怎么怎么不好呀，你在我這里買是最好的選擇！ 客人是有腦袋瓜的，自己會想，好與不好，不是憑你片面之詞就定的）
Thanks & Best Regards
Andrew
（有時候英文也有個別錯別字，不過問題不大，只要客人知道就行，況且老外也會打錯，打漏 字母。 我有一個美國客人，猶太人，母語意第緒語，英語說的很好，但寫嘛就經(jīng)常是錯誤的字母，還好基本上知道他想打的是什么單詞)
（OK 這票單子還在進(jìn)行中，并未定下，結(jié)果還是未知。 只是最近稍微有點空，來論壇跟同志們一起分享下，對同志們有點幫助那是最好，如有誤導(dǎo)之處，也望同志們指認(rèn)）
8月22日 北京時間15:21分 答復(fù)客人（這次直接PI給他了，不然他就著急了，說半天怎么還不給偶價格啊云云～）：
Dear Chad,
Thanks very much for your understanding.
Please check attached PI ( $2.35 higher than before)（雖然PI中價格有了，但這里還是說下漲了多少，客人會先看這個，然后再去核算）, the quality is mid-class level, if you want better, we could use better Frame Pad and Safety Net, but price is much higher, no matter, this should be discussed when you checked the goods in person. （此前報的產(chǎn)品還是中檔次的，覺得客人是走量少，但高檔一點的，所以這里提了下我們還有更好的，只是價格太貴，這里價格沒具體給他，看他反應(yīng)再說）
And, we bear much more inland fee to ship goods to Shenzhen, please check extra inland fee in the PI. ( Total G.W. about 2400KG, volume about 8 CBM)
For the payment, our policy is: 30% deposit before production, 70% balance against copy of B/L by email
As usual, for amount under $5000, we hope customers could pay 100% in advance, because bank charges us for each transfer. ( This is not complusory ) （付款方式，一般這種樣品單，金額小的，一次性全額定金是最好，但30%定金，70%見提單副本結(jié)清余款也可以， 這里也是對客人的試探，如果他能一次性全額定金，說明這個客人還比較爽快）
I know raised price is hard for you, no matter if you could accept it or not, just for your reference, we welcome your enquiry at any time. （再次說下理解接受漲價對客人是有點難處的，即使你不買也沒關(guān)系，價格可以供你參考，以后也可以隨時來詢價，是不是有點以退為進(jìn)的感覺，看起來我是在打退堂鼓，沒信心了，但似乎又有一根線拉著客戶呢）（我不喜歡跟客人說，哎呀，我的同行做的怎么怎么不好呀，你在我這里買是最好的選擇！ 客人是有腦袋瓜的，自己會想，好與不好，不是憑你片面之詞就定的）
Thanks & Best Regards
Andrew
（有時候英文也有個別錯別字，不過問題不大，只要客人知道就行，況且老外也會打錯，打漏 字母。 我有一個美國客人，猶太人，母語意第緒語，英語說的很好，但寫嘛就經(jīng)常是錯誤的字母，還好基本上知道他想打的是什么單詞）
8月22日 北京時間 15:42分 客人回復(fù)了 （不得不佩服他，不需要睡覺的～）
Dear Andrew, （終于打了個Dear ）
The increased price is acceptable. （哈，接受漲后的價格，其實之前把握都不是很大，報價之后再跟客戶漲價真的很傷腦筋，更何況是才一周就要求漲？尤其是跟主要的幾個老客戶去漲價，那是心肝脾肺腎百般攪和之后在冷靜下來才去跟客戶慢慢解釋）
Can you please check for the complete shipping cost from your port at Ningbo to:
Sihanoukville or kampong som, Cambodia （一看，柬埔寨，oh my lady gaga，我們的產(chǎn)品是家用的，主要放在庭院里給小孩玩的，體積有點大，主要的市場是歐美，澳大利亞，新西蘭； 不過去年也做了3個泰國的小單，這些地方，跟中國一樣，人均面積少；況且，他們的收入不比歐美這些國家，所以消費者主要是那些當(dāng)?shù)厣贁?shù)比較有錢，有別墅及庭院的群體）（不過既然我們來安排海運(yùn)，風(fēng)險就要小點，繼續(xù)看下文）
Also, could you please let me know the cost of the highest quality materials. Do you perhaps have pictures of the difference? （客人還是想知道最好的質(zhì)量是什么樣的）
We like the look of the safety netting on the outside of the mat. This makes the trampoline look much larger and more appealing. If you have some pictures of the actual 16' product it would be very helpful.
Do you have a problem if we include maybe 2 CM or less of other samples... Could we deliver them to you and have you combine them? If it is too difficult we understand..
（他在別處又要采購2立方的樣品，想讓我們幫忙，做一票貨出口）
Chad
Sent from my iPhone （iPhone果然強(qiáng)大?。。?！ 不過偶然在網(wǎng)上看到，國產(chǎn)的小米科技智能手機(jī)好像今年9月要發(fā)布，據(jù)說性能也不錯，價格卻便宜很多，不知是否屬實，絕無廣告嫌疑，此處純屬口水。不過我覺得還是中國人厲害，好多人家搞了很久的東西，中國人一會就能搞的跟你差不多，價格還便宜。畢竟還是人多，1W人里出一個精英，也能把你們老外比趴下）（說到國人，我這里有一點廢話，國人的道德層面在被那些鉆法律漏洞的或者法律都錯判的案件給一點一點的在消磨掉，現(xiàn)在看到老太太倒地，都沒人敢去扶了，甚至都不敢靠近。經(jīng)濟(jì)是在飛速發(fā)展，但教育卻未跟上步伐，富二代騎車撞到小女孩，頭都不回就想走，其父來了也不道歉，反而去罵記者， 這個“理”字在一些人的腦袋里估計是沒有概念的，我們現(xiàn)在已經(jīng)看不到禮儀之邦，禮儀啊……）
8月22日 北京時間 15:44分 客人追加回復(fù)：
Andrew,
Payment in full (100%) is not a problem and would be reasonable for a sample order. （這樣最好了，管你到哪里都不打緊?。?/span>
Thanks!
Chad
8月22日 北京時間 16:08分 答復(fù)客人：
Dear Chad,
Thank you for quick response, you work so late at night. Healthy body is more important than business, please take care of keeping health. （哎呀，你怎么工作這么晚呀，注意身體啊，健康的身體比生意重要啊！ 有時候遇到這種客人就會這么說他一句）
I am asking my agent the shipping freight( including EBS & CIC) （這2個費用是東南亞特有的，現(xiàn)在已經(jīng)不是單獨的了，船公司直接算到海運(yùn)費里收取了）to Sihanoukville or kampong som, Cambodia
The net I quoted to you is outside type (outside the frame pad), you could see pictures in my first quotation.
For trampoline with best frame pad and net, the price is much more expensive, about $15 dollars higher, that is why I don't quote it to our customers. （可以跟客人粗略的說下最好的質(zhì)量價格大概要高多少，看看對方的反應(yīng)）
Where are the 2 cbm goods located? If the container is loaded in our factory, we could help load the 2 cbm for you, but we have only 8 CBM, we have to send the goods to the warehouse at Ningbo port. So please check with the other supplier if they could send goods to Ningbo port.
Also thank you for payment 100% in advance. （客人爽快，表達(dá)一下謝意）
Thanks & Best Regards
Andrew
讀到這里 發(fā)現(xiàn)自己有時候談單子太著急了.淡定....
8月22日 北京時間 16:08分 答復(fù)客人：
Dear Chad,
Thank you for quick response, you work so late at night. Healthy body is more important than business, please take care of keeping health. （哎呀，你怎么工作這么晚呀，注意身體啊，健康的身體比生意重要??！ 有時候遇到這種客人就會這么說他一句）
I am asking my agent the shipping freight( including EBS & CIC) （這2個費用是東南亞特有的，現(xiàn)在已經(jīng)不是單獨的了，船公司直接算到海運(yùn)費里收取了）to Sihanoukville or kampong som, Cambodia
The net I quoted to you is outside type (outside the frame pad), you could see pictures in my first quotation.
For trampoline with best frame pad and net, the price is much more expensive, about $15 dollars higher, that is why I don't quote it to our customers. （可以跟客人粗略的說下最好的質(zhì)量價格大概要高多少，看看對方的反應(yīng)）
Where are the 2 cbm goods located? If the container is loaded in our factory, we could help load the 2 cbm for you, but we have only 8 CBM, we have to send the goods to the warehouse at Ningbo port. So please check with the other supplier if they could send goods to Ningbo port.
Also thank you for payment 100% in advance. （客人爽快，表達(dá)一下謝意）
Thanks & Best Regards
Andrew
觀后感:經(jīng)常在想怎么怎么的先寒暄下,節(jié)日?
8月23日 北京時間 05:36分 客人回復(fù)了：
Thanks for your concern. Yes, I should get more sleep, but many of my customers in Southeast Asia are not as considerate as you are and they often call me at that time. You seem like a very interesting person and I hope that we can meet in person someday. （客人覺得你很特別，要的就是與眾不同，讓客人對你加分，加分，再加分，你也能越來越感受到客人的誠意。 其實買家和賣家 就像2塊磁鐵，你情 + 我愿，咱倆越走越近，然后密不可分； 當(dāng)然，合作后也會出現(xiàn)或多或少的問題和矛盾，這些就是外力，可能會導(dǎo)致一方轉(zhuǎn)頭，然后就有排斥力了，距離又拉遠(yuǎn)了；這個時候另一方要作出相應(yīng)的調(diào)整，雙方再次連起來。一味的堅持不變的話，關(guān)系只會越來越遠(yuǎn)。 其實解決問題和矛盾是最頭疼的事情，但也最能鍛煉人。 永遠(yuǎn)沒摔過膠的人是不會知道如何去避免跌到）
I will wait to hear back from you about the shipping cost. Maybe we can deliver our other samples (that are from Zhejiang province) to the ningbo port to be consolidated into one shipment. Usually I have an agent in Guangzhou help me with this. Would this arrangement be easy to make with the shipper in Ningbo? Can you help me understand the process? Actually maybe only 1 extra CM of products. （還是那1～2立方別處的樣品問題，如果可以幫忙做1票貨出口那是最好。 問下客人是什么產(chǎn)品，然后再看自己公司能不能出口）
After talking with my clients I think that we should get the best quality material that is available. Because these are our first samples we should try to impress the market and buyers. So the extra cost is about $15?... （看來客人能夠接受）
I am excited to see and test your trampolines!
Thanks!
Chad
Sent from my iPhone
8月23日 北京時間 14:05 給客人回復(fù)（有點晚了）：
Dear Chad,
Some of my customers also sleep very late, so I always inform them about health. If we fall ill, we feel afflictive, bring troubles to our family, and our friends. We work hard is to live well with family and friends, but if we don't have healthy body, we are in trouble. (不少老外經(jīng)常工作到很晚的，其實中小型企業(yè)的老板幾乎都是這樣，不管是國外，國內(nèi)，天道酬勤，多付出的人收到的回報也多）
The highest quality required more $15.40, please check attached PI （調(diào)整下PI，海運(yùn)費加進(jìn)去） ( I have also put on photos ), the ocean freight is $xxx, from Ningbo to Sihanoukville, sailing time is about 25 days ( transited at Singapore)
What kind of 1 CBM product is? because, for some other products, we don't have right to export them. If we can deal with that kind of product, of course, we will help you to export it as part of our order. If we can't, your supplier will declare at customs by themselves and it will be another order which will cost another charge from customs.
Please let me know.
Thanks & Best Regards
Andrew
8月23日 北京時間 16:57分 客人來件（我已下班，同志們會覺得我怎么下班這么早，我主要是7，8月份淡季的時候下班早，旺季的時候有時候到很晚，裝集裝箱最晚的一次到晚上1，2點，每次裝柜，我都要拍照片給客人，裝箱單也要填，萬一裝不下，或很空又加點配件，數(shù)據(jù)都要更改）
Andrew,
I always feel very happy to get your emails. Yes, I agree with you about being healthy. Even if we have a lot of money we are not happy if we are unhealthy. （客人這樣想，我也很開心啊，我只不過是稍微提醒下客人注意身體）
I agree to the price increase and I am impressed with the pictures. It looks like a very good quality compared to what we are used to. The price increase is worth the extra quality to us. （這是附件里的EXCEL文件）
Thanks for checking the prepaid shipping cost. I have decided that I will only need two small things shipped together. （還是另外2處的樣品想讓我們帶出關(guān)，這個我們是工廠，有的東西不能出口，得去確認(rèn)好）
1. PVC tent canopy & tent canopy poles (very basic materials (I think will be very similar type of product.)(1 box)
2. 100 small led light boxes (in 1 box)
Maybe I can have them delivered to you and if it is easy you can include them? If it is difficult you can simply forward them to Guangzhou for me. But most important is the tent. I will send you pictures and info.
Both items together would be less than 1 CM...
Thank you for all your help and answering all my questions.
Chad
Sent from my iPhone
8月23日 18:01分 客人又來件：
Here is the tent we would like to ship with the trampolines. We only have one as a sample. （在附件里）
Chad
Sent from my iPhone
18:07分 又把產(chǎn)品2的鏈接地址發(fā)過來
8月24日 11:06分 客人來件 （我上午都還沒有回復(fù)他，在看是否能將那2種產(chǎn)品帶出關(guān)）
We will be making payment in full today. Please inform me when payment is received. It will come from my partner in HK or Guangzhou. His name is Johnny Lo. （說要匯款了，讓他朋友從香港匯過來）
Please let me know the expected date when I should have the tent sent to you before... So that our shipment can leave as soon as possible.
Thanks for all your help and I look forward to working with you throughout the future. （客氣？ 客套？ 無所謂，讓時間回答）
Chad
Sent from my iPhone
8月24日 11:46分 給客人答復(fù)：
Dear Chad,
I have checked that the LED light can't be exported from us. （這個我們出不了）
To save time, we could start production once your agent send me the bank slip of payment before the money arrived at our account. According to our production schedule in September, the possible time for goods to be ready is about September 8~10th. （付款后水單先發(fā)給我啊，我收到水單就可以立刻安排生產(chǎn)了，按照我們目前的生產(chǎn)計劃，你這批貨大概xxx號可以好）
And please ask the supplier of tent to contact me, I need to know the correct HS. code for their tent and the rate of tax return from government. If it is different fro trampoline rate, it is difficult for us to declare it at our customs, because it will affect our declaration job in future for the trampoline spare parts. The customs will consider our declartaion for trampoline spare parts include other products, then we may be considered as a company who evade the tax. （另外一家我要聯(lián)系下，產(chǎn)品的HS編碼，然后看看我們能不能報關(guān)，應(yīng)該報什么品名）（前不久因為品名不當(dāng)，被海關(guān)查驗，查驗費，罰款，還拖了一周船期，所以這次要多問問清楚）
I need to talk with your tent supplier to make sure if we could export it.
Thanks & Best Regards
Andrew
啥都要搞清楚,不然到時候就會相當(dāng)?shù)穆闊?/span>
8月24日 12:14分 客人回復(fù)：
Andrew. This is what we have so far.
Chad
Sent from my iPhone
（當(dāng)時我也沒看懂，再往下翻，看到他廣州朋友給他的信，說
Chad,
The money in 2 batches has been sent, see attachment
Transaction summary will be emailed to you later on
Thanks） （款已經(jīng)匯了，一個是我們的，一個是另外一家的，所以是 2 batches。 但是我沒看到水單， 再跟客人要下）
12:33 分 給客人郵件：
Dear Chad,
You forgot the attachment
I will contact your tent supplier right now. will let you know the results.
Thanks & Best Regards
Andrew
13：07 分 客人水單發(fā)過來 （ 看了下，銀行代碼，地址，賬戶都對，就是公司名里忘了" CO., LTD."， 這個之前也有客戶忘了，要財務(wù)給銀行寫保證書，錢才能入賬，所以我在PI里銀行賬戶下面都加一句話提醒客人，我們公司名寫全了。 不過關(guān)系不大，等2天再讓財務(wù)去問下銀行是否有4k多美金匯過來）
13:22 分 給客人答復(fù)：
Dear Chad,
Thank you for the bank slip, your agent forget " CO., LTD." for our company name, never mind, just a little trouble at our bank. I will inform you once it arrived. （稍微提一下，后面如果有返單，匯款前再跟客人提一下）（這種情況，款是可以到的，只是麻煩一點，銀行才給你入賬。）
You tent supplier are resting at noon, I will call them later.
Best Regards
Andrew
13:48分 客人回復(fù)了：
Thank you Andrew!
I am so sorry. I don't know why he forgot that. I see very clearly your special request to not forget "CO., LTD".. I apologize for the trouble. （款是他的朋友從香港匯的，不過他忘了跟朋友說，客人事情也比較多，忘了也是情有可原）
Thanks for helping me with the tent. It will save us a lot of headache and cost. （有時候能幫客人，自己不是很麻煩，就幫下，對客人而言你是幫了大忙）
Have a good day and let me know if you need anymore from me.
I will be using an import agent in Cambodia who will act as importer and broker. I am still collecting their information and will forward that on to you by next week. （他要找柬埔寨的貨代，然后給我聯(lián)系方式）
Customs in Cambodia can be very difficult. Sometimes we are lucky, but often times we have a very high import tariff/tax. There are different categories of goods. More basic materials and products pay lower percent. In Cambodia they are unfamiliar with this product. If they know it is for "entertainment" it could be VERY expensive. However "equipment" category is more reasonable. (like metal scaffolding and net) So on the final invoice and documents maybe we don't call it "trampoline"... Do you have another idea? （柬埔寨的海關(guān)不好對付。。。 不過我沒接觸過，發(fā)表不了意見，只能你自己去問問那邊的貨代了）
Also we do not need any logos, pictures, or instructions included. So all that they will see when they open the box to inspect is steel bars, springs, net, etc (it will appear very basic) （我估計，他那邊品名對應(yīng)的若是低檔貨，海關(guān)查了后，即使他沒見過，看樣子也會認(rèn)可，關(guān)稅可能會少點）
Also maybe we can change invoice value before the documents are sent to the broker. （少報點貨物價值，少交點稅）
Let me know what you think and if these things are possible from your side?
Chad
Sent from my iPhone
14:33分 給客人回復(fù)：
Dear Chad,
It is ok, sometimes it happened, because our company name is a little long, hehe
I am still checking if we could help to export the tent with our name.
The description on the B/L should be the same as what we declared at our customs. For the Commercial Invoice & Packing List, if you need Original B/L, Commercial Invoice and Packing List, the products description should also be the same. If you don't need original documents, we could change the CI & PL as you required. （不知道客人是要正本還是電放+電子版單據(jù)）
The value could be changed for you on the Invoice. （客人清關(guān)用的東西能按照他要求來，就按他的來做給他）
I haven't exported to Cambodia before, so I don't know about their customs. You should make it clear how to process there. （柬埔寨的海關(guān)我不了解，還是你自己去弄清楚）
Best Regards
Andrew
15：00分 再回一封：
Dear Chad,
Are you sure you don't need instruction manuals? Your customers may complain with you if they don't know how to instal the trampoline. （替客人想一下他的決定可能的后果，客人自己應(yīng)該也知道，但跟他提一下還是好的，客人會覺得你在為他著想。 不要客人說什么你都 嗯嗯，好好。 你覺得不合理的話，跟客人要溝通好）
Please let me know.
Thanks & Best Regards
Andrew
15：31分 再過去一封：
Dear Chad,
Your tent supplier will send the tent to us, we export them together with our trampolines under our company name.
For the description on the B/L, it must be: Trampoline, Tent （跟客人說下提單將顯示的品名， 一般T/T付款，要求不高，如果是L/C，就不能亂來了）
If you need original B/L, original Commercial Invoice, original Packing List, the description will be also like that. Value could be shown as your required
If you need Telex Released B/L, electronical Commercial Invoice, electronical Packing List, we could revise the value, we could change the description, but not sure if the customs at Cambodia could accept or not.
I don't know if telex release is available or not at their customs. So please check and confirm on this issue. （問客人是要正本，還是電放，對新客人都要問）
For the packing cartons, please check attachment, if you want to change the mark, please revise it and send back to me. （箱嘜，附件里發(fā)給客人紙箱的箱嘜設(shè)計）
Thanks & Best Regards
Andrew
觀后感:及時的溝通很重要
15:44分 客人回復(fù)：
Maybe you can mail them to me separate. Or simply email them to me and I can reprint them there. （這里不能 Maybe 呀，你自己要搞清楚?。?/span>
Chad
Sent from my iPhone
15:50 分 客人來件：
Thank you for making the arrangements. I will get back to you later on this week with the details. （他還確定不了， 也累了，想睡覺了）
Thanks!
Chad
15:58分 回過去：
Dear Chad,
You are still awake... （你還不睡覺啊?。?？）
Yes, we will do as your decision:
1) Send you Original documents by express
2) Send you electronic documents by email
Please check the shipping mark on cartons when you are at office, and let me know if you need instruction manual or not.
02:00~03:00 is best time for sleep.
Best Regards
Andrew
16:13分 客人回件：
Haha. Yes, ok. I promise I will go to sleep after this email. （客人的可愛面展示出來了）
If it is simple you could remove "trampoline". Even a blank box is acceptable. I can label them upon arrival here. I think it will be simple to figure out. Maybe label boxes 1-61 (just so I can quickly make sure all boxes are accounted for).. I will find out from my customs broker if we need anything else. I know in USA sometimes I get a fine if I don't have a sticker or label "made in china"...
If I find out more I will let you know. （那就等他消息吧）
Thanks!
Chad
8月25日 （上午財務(wù)說銀行那里款子到了，要去寫下保證書，沒關(guān)系，又不是第一次了）
10:38分 給客人郵件：
Hi Chad, （可以 Hi 了， 也熟悉這么久了）
Hope you have slept well. （昨天睡的還好吧，氣氛輕松一點，就像跟朋友起來打招呼一樣）
For the shipping marks, what about write only on the top cover of the carton?:
1) first carton " CJR - 16 1/3 "
2) second carton " CJR - 16 2/3 "
3) second carton " CJR - 16 3/3 "
If you agree, please also tell your tent supplier to mark " CJR " on the cartons, so we could use " CJR " to register at the warehouse at Ningbo port, and shows on the B/L. (If it is blank carton, will cause some other extra troublesome problems) (For FCL goods, we could use N/M)
And, for the instruction manual, please let me know if you need it or not. P （哪里多出來給 P 字？ 不是我手打的吧，不對啊，今天也沒吃地瓜什么的?。?nbsp; 我玩war3的，APM太高了！?。?/span>
Thanks & Best Regards
Andrew
(好了，后面主要是自己這邊的生產(chǎn)了，生產(chǎn)單拉出來，箱嘜等客人確認(rèn)后訂紙箱，小工廠，沒有跟單，自己要去盯質(zhì)量，包裝。 貨快好的時候，準(zhǔn)備訂艙，我們沒有單證，要外面的單證公司去做，我給她們的資料對他們訂艙，報關(guān)，截歐洲ENS, 美加AMS 都很清楚， 我老板給的數(shù)據(jù)讓他們是欲哭無淚啊， 所以平時跟她們的關(guān)系也都不錯）
（后面就是等貨好發(fā)貨，給客人清關(guān)單據(jù)了，全額到帳的貨操作起來也方便了， 后面就不寫了，發(fā)表此帖是希望有多一點的積極作用，若有負(fù)面的影響，還望同志們見諒，并果斷指認(rèn)！！）
能得到客人的肯定將會是一種動力，激發(fā)你去做得更好！ 如果有時候自己確實做的不好了，也要低下頭承認(rèn)，并請教下客人對自己的看法，或者有什么好的建議
在沒有見過面，沒有打過電話，沒有看過真人照片的情況下，這個客人現(xiàn)在對我的感覺是：
Andrew,
Thanks! You are so very thoughtful!
Maybe I don't need the instruction manuals... Let me see an electronic version.. I can possible just print them if needed.
Your idea about the labels is very creative.
Chad
Sent from my iPhone
Andrew,
Good night... Haha.
I think about you now all the time when it is getting too late.
I hope the rest of your day will be a good one. Say hello you （這里應(yīng)該是 to，客人也有打錯字的時候，但這里沒有關(guān)系，也不影響我去理解整句話的意思） your family and tell them that you have many friends in USA (and soon in Cambodia). You are always welcome to visit and stay with me and I will drive you to see everything! Good luck with all your business! （即便是客套話，客人這么說，聽著還是挺受用的）
有不少值得學(xué)習(xí)的東西。
轉(zhuǎn)載的，我仔細(xì)看了，確實是很好的帖子，大家都看看吧
是強(qiáng)呀，有時間仔細(xì)看看，很好。
很牛的帖子。真是一個好的案例。
