昨日在 “我們的女生外貿(mào)群”談及這一封投訴信，現(xiàn)在加以發(fā)表！、QQ: 974372361
這是一封給與 DHL 美國的總公司因交付的貨物未能迅速付運(yùn)的投訴信。
這 15 箱貨物，交付給我們在廣州的貨運(yùn)代理轉(zhuǎn)交 DHL 付運(yùn)後，一直下落不明，幾經(jīng)交涉均得不到處理，向香港的 DHL 追查貨物下落，也得不到要領(lǐng)，最後轉(zhuǎn)移往 DHL 總公司投訴，追尋這批貨的下落，以下是我寫給 DHL 約總公司投訴部門總監(jiān)的一封投訴信：
Dear Mike,
DHL Tracking No. 34420
Last Saturday, (8 March, 2014) evening, Our company handed over 15 cartons of xxxxx to your Branch office in GuangZhoucity,Guangdongprovince,Chinafor shipping to our customer xxxxx inUSA.
The Tracking No. is DHL 34420
But up to the present time, we are still unable to get any message from your GuangZhou Brance Office that our goods have been shipped to our customer, Could you please see into this matter why our xxx could not be delivered to our customer on time.
Your company has a good reputation on great service and in a quick shipment of goods, and why this has happened ?
Could you please give us an explanation and follow up whereabout of our goods ?
We are looking forward to your urgent reply
Best Regards
John
電郵發(fā)出後，得到 DHL 總公司下述的回復(fù)，貨物并得到迅速的處理。當(dāng)你對某些代理外國的公司不負(fù)責(zé)任的時(shí)候，轉(zhuǎn)移向那些外國總公司去投訴，是一個(gè)可行的方法！
Dear John,
On behalf of Mike Parra and Rod Card, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information I will let you know.
If you have any questions in the meantime please do not hesitate to contact me directly.
Kind regards,
Laura Chavez
Executive Response and Customer Care
DHL Express,USA
大公司還是很重視服務(wù)的。弄不好就是下面的一些代理之類的。
