XXX,
First of all, hope you have an romantic Valentine's day with your wife
RE: 首先，愿您與妻子渡過一個浪漫的情人節(jié)！?。∷械墓?jié)日問候都是拉近與客戶距離的機會。
I was busy on the issue for Sign China
Fair. Sorry for the lately reply.
RE：為遲回復致歉，并說明原因。誠心誠意的表現(xiàn)。
Pearl tell me she will attend this fair,then hope to know more each other. Kindly pls check our offer for the 2 options. What's your mind for magnetic one, if that price is competitive for clients, we will plan to make an sample for testing.
RE：給客戶兩種選擇，問客戶的想法，此價格對終端是否有競爭力，如果是就做一個樣品供測試。
此話有進退的余地，既將客戶拉到與自己同一陣線面對終端，如果價格認為高，有回旋調整配置的余地。
As you mention that you are working hard. Any good news now? (大小女女店鋪鏈接
RE：人性化的溝通，目的還是問出客戶是否有其它CASE新的進展？比如說訂單？
{內容均比較人性化，讀了會讓人覺得舒服，自己進退自如，對客戶來說也沒有壓力，反而能感受到關懷和用心。}
XXX,
1). 2 edge lit sign, after discussing with our manager, we can offer some discount for you. 500pcs with price USD19.9, 3000pcs with USD19.4, we are hoping to start business from this item.
RE：價格讓步時，不是輕易讓的，自己讓也要找個臺階，否則會讓人覺得第一次報價本身就有問題，不能讓人信任，所以可以說“與經(jīng)理商議后，或說向公司申請后”，期望生意從這款產(chǎn)品開始。
2.) *1.Kindly pls check the picture. We plan to remove the box, just make it like crystal light box. For the light box panel(fix the graphic),we will add the magnetic strip for fixing them. The light box panel will be the flat face. All of them is made by acrylic. From my past experience , the effect will be fine. The price is
surely competitive. Pls also tell us your mind.
RE：友好的措辭，清晰地表達方案意圖，并自信地表示，根據(jù)經(jīng)驗，這個效果會很好，而且價格更有競爭力，
征求客戶意見。在拋出修改方案的同時，不僅是技術合理性，對效果可能性的自信，以及價格優(yōu)勢（即經(jīng)濟合理性）的說明也是極為重要的。
*2. Now we arealso trying to quote the price base on your design. Here we have somequestion for that. The inside structure, we are still not veryclear. Can you send me the sample inside strucutre picture for us? Although we can quote the price from your draft, our problem is not sure whether our making method is proper.
RE：在說明自己方案的同時，也沒有把客戶的方案置于不顧，必須尊重客戶，重視客戶提出的需求，就算自己想要客戶接受自己的方案。對客戶方案提出的不明點，以及要求相應的細節(jié)結構圖要求。同時，給了客戶回旋余地，表明如果客戶只有草圖，也可只根據(jù)草圖報價，只是不能確定方案是否合適。
處處在銷售自己的用心和專業(yè)呀。
I'm curious why designer add the back box and design it with 3layer. Does it looks more better or it have some other function?
RE：感覺到奇怪的地方，詢問客戶原設計的意圖和功能。在所有定制詢盤溝通過程中，弄清楚了客戶想要達成的意圖和功能，我們可以根據(jù)客戶的意圖和功能，來判定采用何種方案才是最合理的的。
XXX,
Thanks for your kindly explanation.
RE：謝謝客戶的耐心解釋。
Regarding the Heineken LED edge lit signs , Pls check our offer in PDF file. Regarding the Heineken LED Display light box, I think your design is little complicated. Many parts seems not necessary. It may increase thecost.
We have an simplified program, the cost will be less.Latter 2 program will be offered .
One is based on your design, another saving program.
RE：對客戶的設計表示不理解，復雜的設計會增加成本，我們有更簡約的方案，但兩種方案都會給予報價。
Have a nice weekend
RE：周末愉快。
(在不認同客戶的時候，不要忘了對客戶的肯定，否則他難以在情緒上接受你的新建議的。
You are right , be careful better。
XXX,
The goods have delayed, cause the forwarder Ping is on vacation and she ask her colleague to follow this case but miss some time .
The forwarder tell me that our goods will be loaded in container tommorrow and the ISF10+2 just can be offered on Monday. The exact sail time I still confirm with the forwarder.
I also want them out as quickly as they can, pity thing I can't change this schedule. Very sorry about that.
Hi XXX,
It's glad to talk with you by phone.
In order to save time for you, I will directly send you the inovice which content all the information such as ocean freight, packing detail an packing cost etc.
RE：為了節(jié)約客戶時間，直接出完整的PI促成交易快速確認。
It's a pity that you didnt have time to deal the damage light box. Now i'm consulting with my manager and see whether we can make some discount for long term relationship.
RE：對于貨損事件，咨詢折扣申請，緩沖壓力，避開可能的直接的沖突。
By the way, I'm curious whether U.S citizen are still in holiday ,can you tell?
