事情的緣由：通過推廣郵件和產(chǎn)品，得到客人的詢價，感覺客人還是挺好的。而且我也很希望和客人做生意，所以報價是公司最低的價格過去，但是客人說我們的價格高了他原來供應(yīng)商的25%，我們都是同一個行業(yè)的，現(xiàn)在國內(nèi)什么都漲的情況下，這個不可能的。所以我和客人問，這家供應(yīng)商是誰，其實主要是想側(cè)面說不可能的事情。大家看看下面具體的郵件往來。
下面的郵件是我報價給客人，客人沒有回復(fù)，用這個郵件跟蹤：
Dear xxx,
Good day.
Have you checked our pricelist for your products I sent you last Friday? If yes, please kindly tell us your comments on our prices.
And if there is something we can do for you in advance, please feel free to contact us. Thanks!
Looking forward to hearing back from you soon.
客人回復(fù)：
Hallo xxx,
I got your price list. But there is big difference (25%) in your Price . I am getting these material for a cheaper price from my dealer in China. So I think a collaboration between us will be difficult.
Regards
因為客人說的實在夸張，我回郵件：想通過這個方式，證明他根本不可能有這么便宜的價格，而且他是歐洲的市場品質(zhì)要求。不過我必須承認(rèn)，我可能太過直接了。。。
Good day. Thanks for your quick reply.
Wow! I am very interested in knowing the contact information of your Chinese dealer. For I also want to purchase products from him, so that I can sell these products to my other
European customers. Would you mind telling me? Thanks!
Waiting for your soonest reply.
結(jié)果客人不自己回郵件，讓他的助理回郵件如下：
Hello xxx,
Thank you once again for your rude and uncultured answer to us.
You have asked my boss to make a comment on your price list and he has done it and we didnt expected such
an unprofessional business communication from you.
Why should we tell you from whom we are having business contact in China and what the hell we will get if
I make you to come up in business.
I hope you have learn from me today somethings.....and if you still want to get us in your business line
learn first to be polite with your customer first.
Regards
這個客人的說法，我懵了， 我并不覺得我沒有教養(yǎng)。。。
不過我想我可能徹底的刺激到客人了，現(xiàn)在想想很不明智。如果客人這么夸張的說你的價格，你們是怎么回復(fù)的？
到了這個情況，要如何更好的和客人再說呢，我其實不喜歡和客人罵來罵去的，這樣是不好的，媽媽說。
XDJM們，有什么高招可以幫忙的，如果是你，你什么感受？請大家指導(dǎo)
