[size=18:090cc41a2a]ALI發(fā)過來的詢盤好多都是群發(fā)過來的，我們一般回復(fù)的話，很難得到回音，因為這些詢盤不是針對我們的，或者他們要求ALI群發(fā)給個會員的，以收集信息的，當(dāng)然對于一些假詢盤就沒必要回的，假詢盤，一般用的都是免費(fèi)郵箱，比如YAHOO,HOTMAIL，GMAIL的，那該怎樣讓他們回復(fù)呢，只有跟進(jìn)了，個人覺得跟進(jìn)郵件比回復(fù)詢盤還要重要的。對于群發(fā)的詢盤，我一般都是用幾乎固定的格式回答，內(nèi)容如下：
Dear Sir/ Madam（最好用客戶的名字）,
Thanks for your inquiry at Aibaba.com.
We are professional supplier for high quality bathroom products at competitive price ,located in Foshan City, Guangdong Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.
We have great interest in developing business with you, should you have any inquiries or comments, we would be glad to talk in details through MSN： ******** mails or any way you like. Thanks
Best Regards
Dustin
company
Phone:
Fax:
website
但對于群發(fā)的詢盤來說，這樣的回復(fù)就很難吸引客戶的答復(fù)，除非他正好需要你現(xiàn)在的產(chǎn)品。否則很難收到回信的。那過一段時間，偶就會發(fā)一封差不多這樣的跟進(jìn)郵件，大致內(nèi)容如下：
Dear Sir,
Good morning!
For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of **** dated ** ** ** according to your relative inquiry at alibaba.com . Have you got (or checked) the prices or not? Any comments by return will be much appreciated. （一般我都會根據(jù)客戶要求的產(chǎn)品加上自己產(chǎn)品的特色）It will be our big pleasure if we have opportunities to be on service of you in near future.
Looking forward to your prompt response,
Thanks and best regards,
Yours Faithfully
****
說明一下，這個郵件內(nèi)容是FOB里外貿(mào)英語摘過來的，發(fā)現(xiàn)真的很有用的
就這樣短的跟進(jìn)的回復(fù)郵件，往往收到的回復(fù)是很大的，等下總結(jié)下客戶回復(fù)內(nèi)容。
補(bǔ)充下，如果客戶一段時間還沒有回復(fù)的話，還可以寫這樣的郵件給客戶：
Dear 客戶名字,
How are you? Hope everything is ok with you all along.
Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request.
By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.
Thanks and best regards
******
1. 客戶收到跟進(jìn)郵件后，如果覺得還沒有對我們產(chǎn)品有需求的話，他一般都會說以后聯(lián)系，不管怎樣，能讓客戶回復(fù)已經(jīng)不錯了（因為他們在ALI的詢盤是發(fā)給眾多的供應(yīng)商的）說明以后還是有機(jī)會的：
***
Im doing fine, thanks for your information.
Im still in the planning of building my new house, due
to the work constrain I decided to delay it first.
anyway I will contact you once I decided...thanks
****
或者不是決策者，會這樣回答的：
Dear Dustin thank you I received you mail and I senti t to my boss. He didn't tell me nothing just now.
I will conctact you soon
Best regards ****
還有：
Hello Dustin,
I receive more than 10 offers every day and it will take me some times to look into each and every offers. I will contact you in the future if you are in our selection of companies.
Many thanks for your co-operation.
Yours faithfully,
******
這樣的，以后可以多加跟進(jìn)，發(fā)新產(chǎn)品消息，一些新的報價什么的！時間久了，應(yīng)該會有收獲的。
2. 還有客戶收到跟進(jìn)郵件的話，也許對我們現(xiàn)在產(chǎn)品不是怎么需要的，但會讓問一些其他產(chǎn)品?；蛘呦嚓P(guān)詳細(xì)咨詢，比如：
Dear *****,
please excuse the delay in my reply.
I have been so busy searching through all the mails,concerning the Bathroom project.
May i ask you, where you purchase your Acrylic for the bathtups ? We have a customer who is interested in this subject.In the coming days, i will reply concerning some samples.
Best regards,
****
還有：
Hi Dustin,
Sorry but I do not recall an offer from you. I have looked at your website and there is possible interest in some of your existing products.
We are primarily concerned with marketing to elderly or Senior citizens, nursing Homes etc.
We specialize in Nursing Beds but want to expand a program to include specialist products for elderly and handicapped people.
1. I see that you have a program of shower columns and wonder if they are thermostatically controlled with max temperature of 37/38 degrees. with multijet massage etc.
2. Please also supply more information on the attached word doc. showing products.
3. I am particularly interested in a compact walk in bathtub with massage and front outward opening door and
4. a side wide entry outward opening door slide in bath with massage.
I can send illustrations if you are interested in expanding into the Senior market.
Regards,
****
這樣的回復(fù)比上一個郵件似乎還好點的說 如果有合適的，成單的可能性還是很大的
3. 當(dāng)然還有想借機(jī)刺探“軍情“”的，比如：
Hello Dustin:
Sorry for the late reply.I will get back with you later.
I am very busy at the moment. If yoiu have US customer as reference, that would help
a lot.I am not here to steal information.
We use reference in US to generate trust, just like you have "connections" (friends) among Chinese.
Thanks,
***
收到這樣的回復(fù)，還真的很難回答的說
4.當(dāng)然能給多點希望的是討價還價的郵件，比如：
*****
THANKS FOR YOUR REPLY, I HAVE RECEIVED YOUR QUOTE AND I AM CURRENTLY LOOKING THROUGH ALL OF THE QUOTATIONS THAT I HAVE RECEIVED. CURRENTLY YOUR PRICES AREN'T THE BEST BUT YOUR PRODUCTS ARE VERY GOOD. IF YOU COULD MAKE YOUR PRICES MORE COMPETETIVE I AM SURE WE WOULD BE PUTTING AN ORDER IN WITH YOU VERY SOON. ALSO DO YOU PRODUCE OTHER BATHROOM PRODUCTS SUCH AS GLASS AND PORCELAIN SINKS, MIRRORS, TOILETS ETC. IF SO COULD YOU PLEASE SEND ME SOME MORE PRICES AND INFORMATION PLEASE.
WHAT IS THE MINIMUM ORDER QUANTITY IF I WAS TO ORDER A SAMPLE ORDER OF 6/7 DIFFERENT PRODUCTS, AND WHAT WOULD BE THE LEAD TIME OF AN ORDER.
MANY THANKS FOR YOUR QUICK RESPONSE
REGARDS
******
4. 當(dāng)然如果運(yùn)氣好的話，還能碰到客戶來訪的機(jī)會，比如：
Dustin,
Thanks for the good cooperation.
we have decided to visit China towards Your New Year and hope to be able to visit your company to discuss further details.
Regards,
****
還有有的客戶可能在香港，或者大陸地方有自己代理，機(jī)構(gòu)什么的，在偶的跟進(jìn)下，也來訪問的，比如：
Dear Dustin:
I wish to have complete information about two of your bathtubs models AS-9005 and AS-9004, specially I need plans with dimensions and cross section, technical details like thickness of acrylic, if it has automatic waste pipe to open and close plug, if it is possible to include massage jets and the pricing….
Now we have a person who lives in Hong Kong called William Chu at Flylight Industrial Limited who is appointed to help us and to work and talk with you. His e-mail is********
I told him about our business contact and I think he will visit soon.
Best Regards、******
他的香港助理已經(jīng)在1月29號來訪了，目前還在談兩款產(chǎn)品的事情，不管怎樣，為廠又爭的一次不錯的機(jī)會
5. 回復(fù)的郵件差不多就這5類了，以上都是針對ALI群發(fā)過來的詢盤往來基本情況，有一些郵件不便轉(zhuǎn)到這里，我想如果不跟進(jìn)的話，根本沒有辦法讓客戶回復(fù)和了解你的。
我覺得跟進(jìn)其實比天天機(jī)械的去回復(fù)每天的詢盤要好的多了（ALI每天都是有的，但質(zhì)量不怎么高），第一次給他回復(fù)，對于群發(fā)的詢盤來說，被回復(fù)的機(jī)會是很小的，從以上的幾個回復(fù)的郵件來看，客戶每天都可以收到幾個OFFER的。所以我們不跟進(jìn)的話，客戶是沒有時間回復(fù)你的》
還有，就是要注意寫跟進(jìn)郵件的時間應(yīng)該選在星期二到星期五，星期六到星期日寧愿在論壇灌水也不要去做那無用功（比如寫開發(fā)信等等），因為到星期一，客戶的郵箱里應(yīng)該是充滿不少的郵件，那么所謂開發(fā)的郵件他們是沒有時間看的，也只能有郵件被刪的命運(yùn)了?。?！
以上是個人網(wǎng)上郵件的總結(jié)，有什么意見，大家給提出來吧，謝謝?。。?！[/size:090cc41a2a]
